Privacy Policy

1. Introduction
This Privacy Policy explains how IS Ikhlas Suci Sdn. Bhd. (“IS Ikhlas”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you visit our website www.isikhlassuci.com.my or interact with our energy optimisation, facilities management, and related services.
By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Personal data we collect
We may collect and process the following categories of personal data:

• Identity data: name, job title, company name.

• Contact data: email address, telephone number, office address.

• Professional data: industry, role, nature of enquiry (e.g. energy optimisation, facilities management, AI-driven solutions).

• Technical data: IP address, browser type, device information, pages visited, time and date of visit, referral source.

• Communication data: information you provide in contact forms, emails, calls, or meetings with our team.

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3. How we collect your data
We collect personal data through:

• Forms submitted on our website (e.g. “Get in Touch”, enquiry forms, career enquiries).

• Direct communication with us via email, telephone, or in person.

• Automated technologies such as cookies and similar tools when you browse our website.

• Third-party or publicly available sources, where permitted by law (e.g. business directories, LinkedIn, event registrations).

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4. How we use your data
We may use your personal data for the following purposes:

• To respond to your enquiries and provide information on our services and solutions, including energy optimisation, AI-driven analytics, IoT-based monitoring, and integrated facilities management.

• To prepare proposals, quotations, and contracts, and to manage ongoing projects and client relationships.

• To operate, maintain, and improve our website, products, and services.

• To send you updates, insights, case studies, or marketing communications related to our solutions, where allowed by law and/or with your consent.

• To manage recruitment and career applications.

• To comply with legal, regulatory, and internal compliance requirements.

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5. Legal basis for processing (PDPA Malaysia)
Where applicable under the Personal Data Protection Act 2010 (PDPA) of Malaysia, we process your personal data:

• With your consent.

• For the performance of a contract or to take steps at your request prior to entering into a contract.

• To comply with legal obligations.

• For legitimate interests, such as improving and delivering our energy and facilities management services, provided such interests are not overridden by your rights.

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6. Cookies and tracking technologies
Our website may use cookies and similar technologies to:

• Enable essential site functionality.

• Understand how visitors use our website and improve user experience.

• Analyse trends and statistics, such as pages viewed and duration of visits.

You can control cookies through your browser settings, but disabling cookies may affect certain features of the website.

7. Sharing and disclosure of data
We may share your personal data with:

• Our group companies, subsidiaries, and affiliated entities involved in delivering our services.

• Service providers and vendors who perform services on our behalf (e.g. IT support, hosting, analytics, marketing, professional advisors), under appropriate confidentiality and data protection obligations.

• Business partners and subcontractors involved in project delivery, where necessary and appropriate.

• Regulatory authorities, government bodies, or law enforcement where required by law or to protect our rights, safety, or property.

We do not sell your personal data to third parties.

8. International transfers
Where necessary, your personal data may be transferred and stored outside Malaysia, for example when using cloud or technology providers located in other jurisdictions. In such cases, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Managing client relationships, projects, and contracts.

• Meeting legal, regulatory, tax, accounting, or reporting requirements.

• Handling disputes, complaints, or enforcing our agreements.

When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Data security
We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These measures may include access controls, encryption, secure networks, and staff training. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your rights
Subject to applicable law, you may have the right to:

• Access your personal data and request a copy.

• Request correction or updating of inaccurate or incomplete data.

• Withdraw consent (where processing is based on consent).

• Object to certain types of processing or request restriction of processing.

• Request deletion of your personal data, subject to legal or contractual limitations.

To exercise these rights, please contact us using the details in Section 13.

12. Third-party links
Our website may contain links to third-party websites or services that are not operated by us (for example, external platforms or partner sites referenced in case studies or careers pages).
We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.

 

13. Contact us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you may contact us at:
IS Ikhlas Suci Sdn. Bhd.
Telephone: +603 7732 7100
Website: www.isikhlassuci.com.my

14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after such changes constitutes your acceptance of the revised policy.

Last updated: 26 February 2026